Welcome to part three of our four part series on how to troubleshoot a laptop freezing in Flash. Our test laptop has a problem. Every time we visit a Flash-enabled site, Youtube video or Flash-based music with our test laptop, it freezes. The only way to get it operational again is to hard reboot it. This is not good for the machine. At this point we have already removed unnecessary programs and installed CCleaner to eliminate any junk on our machine that may be causing compatibility issues. You can read about this troubleshooting phase here.
3) Remember, we’re still in safe mode! Now, we’ll clean the entire browser history and remove its cache. We have Firefox browser installed. If you’re using Firefox click on “Clear all Private Data” and check all the options. If you’re using Windows Internet Explorer navigate to Tools > Internet Options > Delete. Then select delete all to clear out everything from the browser.
4) Then, we revisited the “Add or Remove Programs” functionality. This time we removed all the laptop’s Adobe Flash-related applications. This includes Adobe Flash Player 10, Active X and the Adobe Flash Player 10 Plug-in. Why? We may have a corrupted Adobe Flash file that is causing our headache. The version on our machine may be outdated. We’ll be picking up the newest Flash player in the next step. We want a clean install on this machine.
Access “Add or Remove Programs” using this navigation: Windows > Control Panel > Add or Remove Programs. Wait for the application list to populate then highlight the applications you’d like to remove. Then click on the silver remove button and follow the instructions.
5) We got the latest Flash player. The best place to get the latest Flash player is YouTube. YouTube prompts you to install Flash. Re-installing Flash is simple. Follow the links and instructions provided by YouTube and you’ll get the latest and greatest Flash player. If you don’t want to visit YouTube you can also get the player by doing a search and finding Adobe’s download link. It’s on the Adobe website.
6) After we re-installed Flash we visited Youtube again. Simply close your browser and open it again. Go to Youtube and attempt to watch another video. When we did this, we were able to watch a video. The video did not stall out, and our machine didn’t lock up. Victory? Not quite…Remember; the computer was still in safe mode. We still have to test if the laptop will continue to handle the Flash application while in normal windows mode.
So, as you can see we were not out of the woods yet. Safe mode is all about clean booting. When you boot in safe mode you’re using the bare minimum the operating system needs to start running. Therefore, it is essential to test when all the regular Windows XP utilities and applications are running in the background.
We’re almost there. Check out our final article on how to troubleshoot a laptop freezing in Flash.